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Chat Feedback

The ChatFeedback component allows administrators to configure feedback options for the chatbot interface. This component is part of the chatbot configuration settings.

Purpose​

The main purpose of this component is to enable or disable the chat feedback feature in the chatbot interface.

Features​

Enable/Disable Chat Feedback​

  • A simple toggle switch allows you to turn the chat feedback feature on or off.
  • When enabled, users will have the ability to provide feedback on the chatbot's responses.

How to Use​

  1. Accessing the Settings:

    • Navigate to the chatbot configuration interface.
    • Locate the "Chat Feedback" section.

  2. Enabling/Disabling Chat Feedback:

    • Use the toggle switch labeled "Enable chat feedback" to turn the feature on or off.
    • When the switch is on (blue), chat feedback is enabled.
    • When the switch is off (gray), chat feedback is disabled.

  3. Saving Changes:

    • After adjusting the setting, click the "Save" button to apply your changes.
    • A success message will appear if the settings are saved successfully.

Important Notes​

  • Changes take effect immediately after saving.
  • If you encounter any errors while saving, an error message will be displayed with details.
  • The chat feedback status is stored as part of the chatbot's configuration and is associated with the specific chatflow.

Technical Details​

  • The component uses Redux for state management and dispatching actions.
  • The chat feedback status is stored in the chatbotConfig object within the chatflow data.
  • When saved, the configuration is updated via an API call to updateChatflow.

Error Handling​

If an error occurs while saving the settings, an error message will be displayed with the following information:

  • The reason for the failure (e.g., network error, server error)
  • Any specific error message returned by the server

Security Implications​

Enabling chat feedback allows users to provide input on the quality of the chatbot's responses. This can be valuable for improving the chatbot's performance, but it also opens a channel for user input. Ensure that any feedback data is handled securely and in compliance with relevant data protection regulations.